Urgent technical review

A batch failed.Preserve the evidence.

Tell us the product, factory, lot and known failure. We will confirm whether the issue falls within battery or robotics inspection scope.

Start urgent reviewNo response time or phone number is published until confirmed.

What happens next.

  1. Contain

    Hold the affected lot and preserve serial, test, handling and shipment records.

  2. Investigate

    Compare failures with factory evidence and define the smallest useful test scope.

  3. Re-inspect

    Test corrective action against agreed release criteria and issue a new result.

Quarantined lot, flat lay

Keep these before you call.

Serial numbers of failed unitsFactory end-of-line recordsHandling and storage logsShipment documentsPhotos of the failure